This exciting role is responsible for running & developing Emmaus Oxford’s e-commerce capacity. Running sales of donated items through online auction sites and online retail outlets.
Establishing and developing policies and procedures to deliver high customer service standards and working closely with the store management team. This role is central to the operation of our online sales, covering everything from stock selection, listings & dispatch to marketing and diversification.
The role includes supervising and training Emmaus Companions and volunteers, who will assist the Online Sales Supervisor. This role will have set targets for sales, feedback ratings and be responsible for reporting on those targets. This role includes some keyholding responsibilities and administration of a small petty cash float.
Emmaus works with vulnerable people. Staff and volunteers must observe the proper professional boundaries while performing their role.
Although this is initially a two-year fixed term contract, if it is a success, it may be extended.
The main duties include:
- Forming a key part of the Emmaus Oxford Store Team, this role will work closely with the Emmaus Oxford Social Enterprise Committee [SEC]
- Lead on online sales to maximise online sales profits, aiming to increase income to £100,000 a year
- Assisting Managers in creating systems & procedures for efficient and profitable operation of on-line sales, primarily on eBay but also on other online platforms
- Selecting & researching stock, photographing items and drafting accurate descriptions, ensuring they contain all the information necessary to make the items as appealing as possible to potential customers
- Maintain high standards of presentation, merchandising, stock control, customer communication and timely dispatch, ensuring Emmaus maintains a high feedback rating on all the sites we operate on
- Ensuring that timeframes for responding to customer queries, dispatching items etc. are meet and the highest levels of positive feedback on selling platforms is maintained
- Keep up to date with online development and emerging sales platforms on which we can sell goods
- Provide effective stock control & inventory of items being/to be, sold online
- Ensuring that all online sales activity is compliant with the rules, standards and guidelines of the selling platforms & Trading Standards
- Working with the Store Management team to produce & deliver online sales reports needed by store, charity management, SEC and board of trustees
- Identifying opportunities for both service improvement and business expansion and diversification within the EO strategic objectives Including research, drafting proposals /Budgets, with the Store Manager/CEO and initialising approved developments together with the Store Management team
- Selection of most profitable stock
- Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
- Maximise the benefits Emmaus can receive from online platforms charity seller status
- Supervising & training companions and volunteers working on online sales
- Work closely with the Emmaus ‘Fundraising Manager’ and ‘Regional Communications Officer’ to ensure our online presence, through sales platforms and social media, is ‘on brand’ and consistent
- Maximise our Gift Aid income through online sales
- Contribute to marketing strategies, particularly online marketing
- Contribute towards building and maintaining partnerships relevant to the social enterprise, including other providers, local businesses and individuals
Please complete both application forms either electronically or using black ink only and return to eddieblaze@emmausoxford.org by 9am on Wednesday 20 September 2023.